Australiawide

Streamlining Installations and Merchandising Across 5 Time Zones

 

  • Repsly user since 2017
  • 5 time zones: New Zealand (standard and summer), Eastern Australia (standard and summer), Central Australia (standard and summer), Queensland and, Western Australia
  • 800 merchandisers & installers across Australia & New Zealand

 

Background

Australiawide Solutions is a display installation and merchandising services provider operating across Australia and New Zealand. Founded over 14 years ago, the business has expanded from a one-man operation into a team of nearly ten office staff coordinating two large field forces.

“We’ve grown from me doing everything myself to managing nearly a thousand installers and hundreds of merchandisers across two countries.”

Lyall Jones, Founder

 

The Challenge

Before Repsly, reporting was fragmented and inconsistent. Field staff relied on Excel spreadsheets, manual checklists, and photos submitted through email or phone, often depending on their comfort with technology. This created inefficiencies, delays in client reporting, and heavy administrative workload.

The challenge was magnified by coordinating contractors and merchandisers across five different time zones, making visibility and responsiveness even more critical..

 

The Solution

Australiawide adopted Repsly in 2017 after researching multiple platforms. The team chose Repsly because it offered the flexibility and tools they needed to manage operations at scale, including:

  • Custom forms & stock reporting for merchandising clients

  • Scheduling & check-ins for real-time visibility

  • Flexible payment options to accommodate a large contractor base

  • Photo capture for before-and-after proof of execution

“We had one installer who swore he wouldn’t change his process, but after one Repsly job he said, ‘This is great—I’m using it for all my Australiawide jobs now.”

Lyall Jones, Founder

 

The Results

Repsly has enabled Australiawide Solutions to streamline operations and deliver stronger client outcomes:

  • Customer support: Outstanding service, always responsive across multiple time zones.

  • Efficiency: Standardized forms and automated workflows reduced admin work.

  • Visibility: Real-time check-ins and reports improved accountability across hundreds of reps.

  • Client satisfaction: Faster, richer reporting with photos and tailored forms.

“Trying to collect the amount of information we now can through Repsly would have been impossible before. It would have been a nightmare, causing a lot of administration and cost.”

Courtney Cicchelero, Operations Manager